FAQs

❓ Frequently Asked Questions (FAQ)
Last updated: 08 July 2025

Have questions? We’re here to help! Below are answers to our most commonly asked questions.

🛒 Ordering & Payment
Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and Shopify Payments.

Q: Can I change or cancel my order after it’s placed?
A: Orders are processed quickly, so please contact us within 12 hours of placing your order. After that, we may not be able to make changes or cancellations.

🚚 Shipping
Q: How long does shipping take?
A: Orders are processed in 1–3 business days. Delivery times vary by location:

USA: 5–10 business days (FREE shipping)

Canada: 7–12 business days

International: 10–20 business days

Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all U.S. orders.

Q: How can I track my order?
A: Once your order ships, you’ll receive an email with tracking info. You can also visit our Track My Order page at any time.

🔁 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy on eligible items. Products must be unused and in original packaging. Please see our Return Policy for full details.

Q: My item arrived damaged—what should I do?
A: We're sorry! Please email us at [Your Store Email] within 7 days of delivery with photos of the damage, and we’ll send a replacement or refund right away.

🧸 Products & Materials
Q: Are your baby products safe?
A: Absolutely! All our items are made from non-toxic, baby-safe materials and are tested to meet safety standards.

Q: What ages are your products designed for?
A: Most of our products are ideal for newborns to toddlers (0–3 years), but age recommendations are listed on each product page.

❓ Still Have Questions?
Feel free to reach out to us anytime!

📧 Email: lmjenterprise@lmjenterprise.solutions
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